Q. Return Policy?
A.
Warranty Returns: You may return defective items to us with a Return Authorization(RMA) only. A Return Authorization is issued subject to each manufacturer's repair or replacement policy. Email support@allsecurityelectronics.com for an RMA#. Packages received without an RMA# will not be accepted and will be refused.
RETURNS FOR REFUND: Please check your package immediately. You may return non-defective items within 15 days from the delivery date of your order. All returns must have an RMA#, please email support@allsecurityelectronics.com for your RMA #. Include a brief statement of why he item is being returned along with the name and address we originally shipped the item to. An RMA will be emailed back to you with instructions. For security purposes, any items presented without an RMA number on the outside box will be refused and sent back to the recipient.
RETURN CONDITIONS:
All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items is subject to a 20% restocking fee.
